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Client's Charter 2017

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CLIENT’S CHARTER
REGISTRAR OFFICE, UNIVERSITI PUTRA MALAYSIA
[YEAR 2017] 

NO.

CLIENT’S CHARTER

SCOPE

1.     

The successful candidate will get the offer letter within 10 working days after the minutes of the Appointing Authority received

Appointment

2.     

Career Promotion decision notified to the success applicant no later than 5 working days after the Minutes of Management Committee (JPU) received or direction from the Authority of the University (PBU).

Promotion

3.     

Issuing the results of study leave application to the candidate not more than 14 working days after Study Leave Committee / KPT approval

 Study Leave

4.     

Issuing the results for the provision of training not more than 10 working days (for application in the country) and 20 days (for external application) after receiving a complete application.

Training

  5. 

Released the results of 'Program Transformasi Minda' toparticipants within 10 working days after the last date ofreceiving the approval of the 'Panel Penilai Program Transformasi Minda'

Training 

6.     

Issuing the confirmation of service letter to the staff within 14 working days after approval of the Registrar

Confirmation of Service

7.     

Ensure that the status of medical claims (under 1000.00) notified to the applicant within 10 working days after receiving a complete application

Medical

CUSTOMER CHARTER ACHIEVEMENT REPORT 2017

Updated:: 12/10/2017 [syazaliyana]

MEDIA SHARING

REGISTRAR OFFICE
Universiti Putra Malaysia
43400 UPM Serdang
Selangor Darul Ehsan
0389471527
0389472007
C1513552264